Signing the guest log

The Annoying Indian Phrase that Drove Me Crazy

Doing business in Indian takes some getting used to. Indians have their own style of customer service and it’s quite different from western standards. In America, most companies will do anything to keep their customers happy. They even pride themselves, and often share stories, of going to absolute extremes to win a customer for life. We believe in leaving them with a sense of “wow”. Indian workers take a much different approach. They left me with a sense of “wow” many times, but it was the wrong kind of “wow”, as in “wow” how do they stay in business?  Perhaps it’s because of their overpopulation, and that they try to provide jobs for everyone, that leads to their “it’s not my job” type of philosophy. For example, they have bathroom attendants and people whose only responsibility is to make coffee for the office. When I got my hair styled in a salon, one person held the hair dryer and another held the hair brush. So, quite often in India, if I asked someone to do something outside of their usual job duties, the response was generally the same. “Not possible”. The only exception I saw was at 5 star hotels and some other high-end resorts that catered to westerners.

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